Submitted orders are processed once payment is received.
We will only ship items which have been ordered. We will not substitute other products without your written consent.
Cancelations of an order must be made within 24 hours.
Steampunk is a global community and the items offered by the Steampunk Museum Gift Shop ship to you directly from the various makers and manufacturers around the planet.
Sadly, not all products are available to ship to all locations. Please check the item description to ensure it is available for your area.
Estimated timescales and Delivery charges are detailed for each item in this website and when you place your order. We make every effort to deliver your order within the estimated timescales communicated to you. However, manufacturing and postal delays are occasionally inevitable due to unforeseen factors.
If an item is damaged or defective upon delivery, The Steampunk Museum Gift Shop may, at its discretion, replace the item or refund the item's purchase price less shipping costs.
Where the goods are "made to measure" there is no ability to amend or cancel your order, return the goods, or seek any refund of the price paid by you from us. This is because when we receive your order, the manufacturing process begins immediately and the goods are manufactured to your exact specification.
For all returns, you must, at your own cost and expense, return the goods to us at our returns address, with reasonable protective packaging and in saleable condition. Some products may also incur a restocking fee.